Your dedicated travel agent is just a call, text or email away

Contact Us

Travel Help

Existing Bookings

If you're traveling right now and bought your ticket in the US, contact your dedicated travel agent to find out how to make any changes to your trip. We're here to ensure that you have safe and enjoyable travels, wherever you are in the world.

If you are thinking about changing your travel ticket, we'll check to see what's possible for you. If changes are possible we'll email you your options and the costs. If you want to go ahead, then you can then confirm your request and we'll do the rest. We’re here seven days a week and guarantee responses to you within 72 hours. Flight availability can change quickly, so please remember to check your email regularly for the latest information on your request.

Please contact us if you would like to:

  • Hotels (change booking, make new booking)
  • Insurance (extend existing Ocean View Travel insurance policy)
  • Rental Cars (extend existing Ocean View Travel car rental policy)

Airline Issues

If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you–do not leave the counter. Check your ticket. If the status box shows "OK" for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary, ask to speak to a supervisor.

Issues While Traveling

If you have a problem during your vacation, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us in the United States, either through your dedicated agent, or through www.travelnorfolk.com. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under our Agreement. 

Passports & International Travel

The Bureau of Consular Affairs (CA) is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other documentation to citizens and nationals, and for the protection of U.S. border security and the facilitation of legitimate travel to the United States. This compilation of links, which address some of the most important issues that may arise during travel from the U.S., will assist you in better handling your travel needs before and during your trip.